RECENT 100% SCORE DEMONSTRATES `EXCEPTIONAL ADHERENCE TO EXCELLENCE’

(March 11, 2019) – Life EMS Ambulance today announced the achievement of its 26th-consecutive year of being fully accredited, one of only a handful of emergency medical service organizations in the country to attain this distinction for this unprecedented length of time.  This achievement includes newly accrediting its Oceana County Operation that began in October of 2018, bringing to 10 the number of counties served by Life EMS.

 

The Commission on Accreditation of Ambulance Services (CAAS) Panel of Commissioners, the governing board which bestows such distinctions, noted that its recent onsite review of Life EMS Ambulance’s CAAS accreditation requirements resulted in a “perfect score,” meaning zero deficiencies.  

 

“Life EMS Ambulance is truly a model EMS operation deeply committed to excellence throughout its entire organization, from top to bottom, and location to location, with an exemplary commitment to exceeding standards in all categories, year after year,” explained Marcie W. McGlynn, Accreditation Process Administrator, CAAS.

 

The Life EMS Ambulance operations in Grand Rapids and Kalamazoo were two of the first seventeen ambulance operations from across the country, and the first in West Michigan, to become fully accredited by the Commission on Accreditation of Ambulance Services (CAAS) in 1993.   Accreditations extend for three years and signify an organization has met the “gold standard” in a modern emergency medical services provider. According to CAAS, these standards often exceed those established by state or local regulation and are designed to increase operational efficiency and clinical quality, while decreasing risk and liability to the organization.

 

A CAAS accreditation team visited Life EMS Ambulance’s operations in January 2019.  They assessed approximately 50 areas of its operations, including general management policies and practices to associate training and development, clinical standards, equipment and facilities and more.

 

“Our accreditation truly underscores the efforts of our entire team’s dedication to excellence,” explained Mark Meijer, president and founder of Life EMS Ambulance.  “We take our mission to heart; to best serve our neighbors needing medical help with ‘skill and compassion when they need it most.’  This requires organization-wide, ongoing focus and commitment.  The CAAS accreditation is a strong symbol of our pledge to service excellence, delivered by the men and women from our 10-county service area, from billing to patient care, to fleet readiness to IT and everything in between, that brings this all together.”

 

About Life EMS Ambulance: Founded in 1980, Life EMS Ambulance has consistently increased its quality and capabilities while providing compassionate emergency care. Life EMS Ambulance was the first ambulance service in West Michigan, and among the first in the country to be accredited by the Commission on Accreditation of Ambulance Services, the gold standard in the EMS industry. Life EMS Ambulance responds to medical emergencies throughout 4,200 square miles of West Michigan, including Grand Rapids/Kent, Portage/Kalamazoo, Ottawa, Ionia, Newaygo, Lake, Mason, Oceana, Allegan, and Van Buren counties. The company has also earned consecutive distinctions as “West Michigan’s 101 Best and Brightest Companies to Work For.” 

 

About CAAS: In March 1982, the American Ambulance Association (AAA) sponsored a Needs Assessment Workshop in Kansas City, Missouri, to analyze the status of the EMS industry. The participants compiled a list of the twenty most pressing issues facing emergency medical services, the first of which was the need for high-quality industry standards. In May 1984, the AAA Board of Directors authorized the formation of its Ad Hoc Committee on Accreditation and Standards. The standards that grew out of this committee’s work were consensus-based–with input from professionals across the EMS industry. The development of the process by which an agency could become certified to these standards followed.

 

In 1990, an independent Commission on Accreditation of Ambulance Services (CAAS) was incorporated, bringing together a board of representatives from the American Ambulance Association, the Emergency Nurses Association, the International Association of Fire Chiefs, the National Association of Emergency Medical Technicians, the National Association of EMS Physicians, and the National Association of State EMS Directors. In 1993, the first agencies were accredited by the Commission.

 

Currently, there are more than 180 CAAS-accredited agencies in 39 U.S. states, Canada and the West Indies, with more than 200 agencies working on new applications

Life Care Plus Memebership Agreement

I understand that I am responsible for payment of ambulance services. The annual $39 membership fee for Life Care Plus limits my out-of-pocket cost related to ambulance transports covered by insurance ($59 membership fee for those without insurance coverage) for medically necessary ground ambulance transportation provided by Life EMS.

EFFECTIVE DATES:
I understand that my membership is effective upon receipt of full payment and signed membership contract, and coverage is through April 30th of the year following my sign-up.

IF I HAVE INSURANCE, WHO RECEIVES CLAIM PAYMENTS:
I understand that Life Care Plus is not insurance and that Life Care Plus will bill for payments from my insurer or third party agency, (e.g. Medicare, BCBS, etc.) including any supplemental or complementary insurance. If the insurance company sends me a check for services rendered by LIFE EMS AMBULANCE, I agree to promptly forward that check to LIFE EMS AMBULANCE. I hereby authorize payment directly to LIFE EMS for ambulance services otherwise payable to me. I authorize any holder of medical or other information about me, to release to the Centers for Medicare and Medicaid Services (CMS), its agents, other insurance carriers, or LIFE EMS, any information needed to determine these benefits in the past, now or in the future.

WHAT IS MEDICALLY NECESSARY:
I understand that Life Care Plus Membership Services are restricted to “medically necessary ambulance service”, defined as the specific need for ambulance service transportation to and from a hospital within the LIFE EMS service area in Kent, Ottawa, Kalamazoo, Newaygo, Lake, Ionia/Belding, Mason, Allegan counties, Georgetown/Hudsonville/Jamestown areas and NE Van Buren County (specific coverage area description available from the LIFE EMS business office), where use of alternate forms of transportation (wheelchair van, private car, taxi) would be medically inappropriate given the patient’s condition. LIFE EMS may require physician certification of the medical necessity of ambulance transport. I understand this membership can be terminated by LIFE EMS if it has evidence of abuse of this program. Ambulance transport to such places as a physician’s office is not covered.

IF SERVICES ARE NEEDED OUTSIDE THE LIFE EMS SERVICE AREA:
I understand that if long-distance, non-emergency ambulance services are required outside the LIFE EMS service area, additional fees may be charged to me by LIFE EMS.

ADDITIONAL SERVICES:
Wheelchair/Mobility Transportation and other services are available at special “member only” discounted rates. Please contact the business office for details.

WHO IN MY HOME IS COVERED BY THIS PROGRAM:
The Life Care Plus program covers those residing in your household. A “household” is defined as self and spouse, or single parent, their children under the age of 21 years living at the same address, or a single individual household. I UNDERSTAND THAT I MUST USE THE SERVICES OF LIFE EMS AMBULANCE IN ORDER TO BE ELIGIBLE FOR MEMBERSHIP BENEFITS.

TERM OF THE MEMBERSHIP AGREEMENT:
I understand that my initial membership payment covers the time period from the date on which Life EMS receives my signed contract and my full payment, and continues until April 30 of the year following my sign-up. Membership fees are not refundable, even if I attempt to terminate during a term.

Serving you throughout the Greater Grand Rapids, Kalamazoo/Portage, Ionia/Belding, Newaygo, Lake & Mason Co’s, Allegan, and now Georgetown/Hudsonville/Jamestown areas and NE Van Buren County.

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